How queue system works?
1. Customer scan QR code
2. Fill up name & contact number
3. Get Queue No
System will send a WhatsApp message with a Queue Number to your customer.
4. Notification Alert via WhatsApp
When customer's turn or table is ready, system will notify them via WhatsApp message.Queue system features
QR Code scanning to join queue
Receive WhatsApp messages with queue number with web tracking (own checking)
Backend System for queue management
Inform customer when it is their turn
Mechanism to prevent phantom queue
Online Menu. Your customers can view your menu while wating
Reporting (Total Queue, No Show, Average Wait Time)
Online system (no additional software or hardware to install)
Allow Multiple Departments / Counters
Queue Screen
Allow pre-registration for event
Reservation system (For F&B)
A plan that works for you
Each Queue No is RM 0.35 (Notification via WhatsApp)
• QR Queue System
• Notification Alert via WhatsApp message to customer
• Reporting
• No installation require
Our Clients
Frequently asked questions
1. Can I set active session?
Yes you can. You can set queue to start at 11am - 2pm, 6pm - 8pm. You may also set as 1 session, 11am - 8pm.
2. What software or hardware is required?
For backend queue checking, you can use any hardware with internet connection such as tablet or mobile phone.
3. How to prevent phantom queue?
You can update the Pin daily to prevent phantom queue. In the backend, you can blacklist mobile numbers that is frequently a no show.
4. I have many stores. Can I use it?
Yes, you can. Our system can support mutliple stores.
Got a question?
Email us at
sales@onewaysms.com.myLocate us at
Web 123 Sdn BhdB-18-13, Tower B, Complex Atria Damansara, Jalan SS 22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.
