How queue system works?
1. Customer scan QR code
2. Fill up name & contact number
3. Get Queue No
System will send a WhatsApp message with a Queue Number to your customer.
4. Notification Alert via WhatsApp
Notify customer via WhatsApp message when it is their turn.OneWayQueue is suitable for
Restaurant
Events
Car Test Drive
Amusement Park
Open Day
Queue system features
QR Code scanning to join queue
Receive your queue number via WhatsApp message, with a link to check the current queue status.
Frontend System for queue management
Inform customer via WhatsApp when it is their turn
Mechanism to prevent phantom queue
Allow Multiple Departments / Counters
Reporting (Total Queue, No Show, Average Wait Time)
Online system (no additional software or hardware to install)
Queue Screen
Online Menu. Your customers can view your menu while wating
Allow pre-registration for event
Reservation system (For F&B)
A plan that works for you
Each Queue No is RM 0.35 (Notification via WhatsApp)
• QR Queue System
• Notification Alert via WhatsApp message to customer
• Reporting
• No installation require
Our Clients
Frequently asked questions
1. Clarification on queue charges
Each queue number will receive a minimum of 2 WhatsApp messages: one to get the queue number and one to inform the customer when it is their turn. You will only be charged one queue credit since both messages are related to the same queue number.
2. Can we use it for 1 time event?
Yes you can.
3. Can I set active session?
Yes you can. You can set queue to start at 11am - 2pm, 6pm - 8pm. You may also set as 1 session, 11am - 8pm.
4. What software or hardware is required?
For queue management checking, you can use any hardware (tablet or mobile phone) with an internet connection. For the TV queue screen, you can use any smart TV with an HDMI connection. All hardware costs are your responsibility.
5. How to prevent phantom queue?
To prevent phantom queues, update the PIN daily / weekly. In the backend, you can also blacklist mobile numbers that frequently result in no-shows.
6. I have many stores. Can I use it?
Yes, you can. Our system can support mutliple stores.
Got a question?
Email us at
sales@onewaysms.com.myLocate us at
Web 123 Sdn BhdB-18-13, Tower B, Complex Atria Damansara, Jalan SS 22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.
